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COVID-19 FAQ

What You Can Expect from VCMS & Our Venue Partner

  • Patrons will be asked to show official government-issued proof of vaccination and photo ID. Please have these items ready when you arrive. Patrons are required by the government to be fully vaccinated (7 days have passed after dose 2). 
    *See government links at the bottom of the page for more details on how to get your vaccination card. 
     

  • Masks are required in all indoor spaces. Masks will be available to those who do not bring their own.
     

  • Hand sanitizing stations will be available at the entrance of each venue.
     

  • Enhanced cleaning and sanitizing of public areas and restrooms are conducted prior to all concerts.





What We Ask From You

  • Provide official proof of vaccination. 
     

  • Wear your mask in all indoor spaces.
     

  • Take advantage of sanitizing available upon entering the venue.
     

  • Do not print out tickets. Your name and phone number will be sufficient to verify your ticket purchase.
     

  • Respect social distancing with unrelated parties when not seated.
     

  • If you are sick or not feeling well, please stay home. Refunds or exchanges will be issued to anyone unable to attend due to an illness.



 

*Links to government websites:
https://www2.gov.bc.ca/gov/content/covid-19/vaccine/proof
https://www2.gov.bc.ca/gov/content/covid-19/info/restart

More Frequently Asked Questions


How do I know if I have a ticket?

If you purchased tickets and did not receive a confirmation of attendance from our box office,
please contact us at 778-847-3890 or info@vancouverchambermusic.com 


If I have tickets to a performance that is cancelled, what are my options?

Should a performance be cancelled, you will have the option to:
• Exchange your tickets for another concert later in the season (subject to availability)
• Donate your tickets as a tax-deductible contribution to VCMS
• Receive a full refund


 


What are your box office hours?

Our current office hours are Monday to Friday from 9 am to 3 pm. You may reach our box office at 778-847-3890. If you have any questions or need assistance, feel free to email us at info@vancouverchambermusic.com. We will be in touch with you as soon as possible.
 

SUBSCRIPTIONS

Due to the ongoing restrictions by provincial health orders related to Covid-19, subscriptions for fall 2021 are not being sold. Single tickets will be available for all concerts online, over the phone, and at the door. We hope to see you soon at a VCMS concert.