COMMUNICABLE DISEASE PUBLIC SAFETY PLAN

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As we move to live performances and events in the Fall, we will be adapting a number of our operations and procedures to accommodate new and changing Public Health Orders. As always we will make choices that keep you and our staff and volunteers as safe as possible. We appreciate your cooperation and support during this new reality as we all enjoy welcoming larger audiences back to our theatres.

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Here's a quick glance list of changes we are making to our COVID Safety Plan and what remains the same. We intend to operate with the following in place in the Fall, unless health orders change:
 

• Audience sizes will increase, and be capped at 50% capacity in each of the theatres.

• Proof of Vaccination – as per the Public Health Order, entry to events at the Kay Meek will require proof of vaccination for persons 12 years of age and older. Ticket buyers will be required to attest that they have proof of vaccination at the time of purchase. They will also need to show the proof and government issued picture ID when entering the theatre. Admission will not be granted without proof of vaccination.

• Masks are once again mandatory in public indoor spaces, including the Kay Meek. Should this mandate be removed, masks will still be highly recommended when moving about the theatre

• We will continue to have tiered arrival times, which will be communicated in our pre-show emails.

• While physical distancing is no longer required, we hope that patrons will do their best to minimize congregating indoors.

• Seats will continue to be assigned in pods of 2 people. Single seats will continue to have the adjoining seat blocked off.

• Contact tracing for every attendee is no longer required, but we will still collect the ticket buyer’s information. We remain a business that is in a good position to assist public health should an unlikely outbreak occur.

• Performances may have intermissions and the concession will be open with limited options that are available for purchase on-line at the time you purchase your ticket (or anytime up to 24 hours before the performance?) If you bring your own water bottle, there is a refill station in the lobby by the women’s restroom. Bottled water will be available in the theatre, by donation.

• Staff and volunteers will wear masks at all times and will be fully vaccinated.

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Grosvenor and McEwen Theatres

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Box Office and Ticket Purchases
At this time, ticket purchases will be done online, by telephone or in-person during limited box office hours. All tickets must be assigned to a specific patron, and staff will need to confirm there is a current phone number on file. Anyone refusing to provide a current phone number will be denied entry into the theatre.

Reminder emails will be sent to ticket purchasers prior to the show that will include instructions, including proof of vaccination, hygiene, face-covering requirements, and arrival procedures.

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Arriving at the Theatre
If the elevator is needed, the entry must be through the Mathers Street entrance.

Entry will be denied if the illness is apparent.

The wearing of masks/face coverings is required at all times when in the building, including while seated during the performance. Hand sanitizing stations will be available for patrons at entrances, near the elevator, near auditorium entrances and other high trafficked areas.

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Bar / Concessions / Coat Check
Limited concession items are available for sale online. We encourage people to bring their own water bottle, which will be permitted in the theatre. A water station is available in the lobby.

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Washrooms
You are asked to self-distance and abide by the capacity for each washroom, which will be posted outside of the washroom entrance.

Leaving the Theatre
Patrons are asked to maintain a comfortable distance between parties when exiting the theatre.

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Refund Policy
In case a patron is ill and cannot attend due to this policy, a credit will be issued to the patron’s account. In case a performance needs to be rescheduled due to an artist(s)’ illness, patrons will be offered a straight exchange for the rescheduled performance, or a credit on the patron’s account.

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The above is subject to change at any time.